Credits & Billing

I've used up all my credits. How can I purchase additional credits?

When do credits expire?

What happens to my credits if I change my plan?

How do I change my subscription plan?

How do I change my payment method?

Where can I view my payment history?

I need a receipt for my payment.

What is your refund policy?

How do I request a refund?

How do I cancel my subscription?

Workspace Files

How do I export files from my workspace?

How do I download files from my workspace?

How do I delete files from my workspace?

What is the difference between 'Draft' and 'Completed' files in my workspace?

Profile Settings

Can I sign up or log in using a third-party account?

How do I change my password?

I forgot my password. How do I reset it?

How do I update my profile information?

How do I delete my account and remove all my data?

Troubleshooting

I uploaded a file, but an error occurred. What should I do?

What is the best environment for using BlurMe? Are there any PC or browser requirements?

Some features are missing in the mobile environment.

What happens if I close the browser while editing in BlurMe?

The blur effect did not apply to the target. What should I do?