Resolve Sign-in Problems
Updated Sep 9, 2026
Problem to solve
Sign in to the account you previously used and reopen its projects. Creating a new account does not resolve access to an existing one.
1. Use your sign-up method
If you signed up with Google, choose Start with Google and the same Google account. If you signed up with email and a password, use that email. Check for typos or a different selected Google account.
2. Reset an email-account password
Choose Forgot password on the sign-in screen. Enter your registered email, then enter the six-digit code from the email and your new password on the reset screen. If email verification is required first, complete that step. Check spam and spelling if the message does not arrive; after multiple requests, use the latest code.
3. Check browser state
If sign-in loops, check the existing account in another window. If it works only in a private window, you can clear BlurMe site data and cookies in the original window and retry. Check unsaved edits first. Do not disable browser security protections wholesale.
4. Verify the signed-in account
Check the profile email and dashboard projects. If files are missing, first check whether you signed in to a different account. Contact support before changing sign-in methods or creating another account.
Include useful information
Provide the registered email, sign-in method, error message, time, and browser. Do not send passwords, authentication codes, or reset links.